Privacy Policy
1. Purpose
Contact identifiers, including your name, email address, postal address and telephone number.
Characteristics or demographics, such as your age and gender.
Commercial or transactional information, including records of products or services you have purchased, obtained or reviewed.
Account credentials, including your username, password, password hints, and other information for authentication or account access.
Payment information, including your payment instrument number (such as a credit or debit card number), expiration date, and security code, as necessary to process your payments. This information is processed by our payment processors. We do not have access to your full payment instrument number.
User Generated Content, including the content of any messages you send us (such as feedback, questions or survey responses) or post publicly on the Services (such as in product reviews or blog comments).
Contact identifiers associated with other users. If you choose to use our referral service to tell a friend about Casper, we may collect your friend's personal information, such as their email address. We will automatically send your friend a one-time email inviting them to purchase a Casper product. We store your friend's information to send this one-time email and to track the success of our referral program. Do not provide us with information about other users unless you have their express consent.
Professional, employment, or education-related information, including your employment and work history, transcripts, writing samples, references, and other information necessary for your job review.
Please do not provide us with information that we do not request.
b. Information collected when you visit our stores
We collect information about you when you visit our stores in person. For example, we install security cameras to record video for security purposes. In some stores, we install video cameras with software that allows us to count the number of customers who enter our stores and track their physical movement through our stores. The software does not engage in facial scanning, determine a user's age, ethnicity or gender, or otherwise use information to identify a particular individual.
c. Information collected from your device or browser
When you use the Services, we and the third parties we work with automatically collect information from your browser or device. Categories of information we collect automatically include:
Device identifiers, including your device's IP address.
Device information, including your device's operating software and browser (eg, type, version and configuration), Internet service provider, and regional and language settings.
Internet activity, including information about your browsing history and interactions, such as the features you use, the pages you visit, the content you view, the purchases you make or review, the time of day you browse, and the pages you refer to and exit from.
Imprecise location data, such as location derived from an IP address or data indicating a city or zip code level.
heat maps. We work with analytics service providers, such as Hotjar, to collect information through tracking technologies and create heat maps of user behavior on the Services, including user clicks, taps, mouse movements, scrolling, and hotspots. Details on opting out of Hotjar analytics are available at https://www.hotjar.com/policies/do-not-track/.
This information is automatically collected through cookies and other tracking technologies incorporated into our Service as described below:
cakes. Cookies are small text files that are placed in your browser when you visit a website, open or click on an email, or interact with an ad. Our service uses session cookies (which expire when you close your browser) and persistent cookies (which expire on a set expiration date or when you manually delete them). We include both first-party cookies (which are cookies served by us directly) and third-party cookies (which are cookies served by third parties with whom we work). We use cookies for a variety of purposes, including the functionality of our website