Effective Date of Current Policy: October 4, 2023

 

These Terms and Conditions (“Terms”) apply to Andazi’s (“Andazi”, “we”, “our” or “us”) (a) website located at www.andazi.ge and all related websites. The Sites collectively, the “Sites”) (b) retail locations operated by Andazi (“Andazi Store”) and (c) any Products (as defined below) offered on the Sites, in any Andazi Store or by any bona fide third party retailer, online or e-commerce platform or other third party channel (each, a “Third Party Seller”). Please read these Terms carefully. By (i) visiting, accessing or otherwise using the Sites or the Andazi Store (the “Services”), or (ii) ordering, purchasing, receiving or using any product or service offered by Andazi, the Andazi Store or a third party vendor (“Products”), you agree to these Terms, as well as any other terms, guidelines or rules that apply to any part of the Sites or the Andazi Store, without limitation or qualification. If you do not agree to these Terms, you may not access or use the Services or order, purchase, receive or use the Products. If you have any questions about the Terms, please contact us at contact@Andazi.co.uk

 

These Terms provide that all disputes between you and andazi relating to these Terms, your use of or access to the Services, and/or your ordering, purchasing, receiving, or use of Products will be resolved by binding arbitration. You agree to waive the right to go to court to assert or protect your rights under these Terms, except for matters that may be litigated in small claims court. Your rights will be determined by a neutral arbitrator, not a judge or jury, and your claims may not be heard as a class action. Please see Section XVII (Dispute Resolution) for details of your agreement with andazi to arbitrate any Dispute.

 

I. Confidentiality

 

We have adopted a Privacy Policy, which you should refer to so that you fully understand how we collect and use your information. The Privacy Policy is hereby incorporated by reference into these Terms.

 

II. Electronic communication

 

When you visit any of the Sites or send us email, you are communicating with us electronically. You hereby consent to receive communications from us electronically. We will communicate with you by email or by posting notices on any of the Sites. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

 

If you choose to receive marketing text messages from us, either through our sites or by sending us a text message indicating your consent, you agree to receive marketing or promotional SMS text messages from us, sent by an automated system. You may opt out of receiving further text messages by replying “STOP”. For assistance, reply “HELP” to any text message.

 

If you change or deactivate the telephone number you provided, you agree to update your telephone number to prevent unintended communication with anyone who obtains any telephone number previously provided to you.

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III. Authority

 

None of our sites or any portion of our sites are directed to persons under the age of 13. If you are under the age of 13, do not use or access any of the sites.

 

If you are using the Site on behalf of a company, entity or organization (collectively, an “Organization”), then you represent and warrant that you (a) are an authorized representative of that organization; (b) have the authority to bind that organization to these Terms; and (c) agree to be bound by these Terms on behalf of that organization.

 

IV. Copyright

 

Unless otherwise noted, all content included on any Site, displayed in any Andazi Store or on any Product, including images, illustrations, designs, icons, photographs, video clips, and written and other materials (collectively, the “Andazi Content”) is the property of Andazi or its licensors, partners, or affiliates and is protected by United States and international copyright laws. The compilation of each Site is the exclusive property of Andazi and is protected by United States and international intellectual property laws. Any unauthorized use of any Andazi Content on any Site is strictly prohibited and may violate copyright and trademark laws, and/or laws governing privacy, publicity, and/or communications regulations and statutes. You may use the materials or content on the Site only with our prior written and express authorization. To obtain permission to use materials or content on the Sites, please contact us at contact@andazi.co.uk

 

V. Trademarks

 

All trademarks, service marks and trade names (collectively, the “Marks”) appearing on any Site, in any Andazi Store or on any Product are the property of andazi or the respective owners of such Marks. You may not display or reproduce the Marks in any manner without the prior written consent of Casper, and you may not remove or otherwise alter any Trademark notices from any Content offered or obtained through the Sites.

 

VI. Limited License and Access to the Sites

 

We grant you a limited license to use the Sites for your personal use only. Accordingly, this grant does not authorize you to: (a) resell or make any commercial use of the Sites or any Content on the Sites; (b) modify, adapt, translate, reverse engineer, decompile, disassemble or reduce to a human-readable form any Content on the Sites that is not intended to be read in this manner. This includes using HTML or other code or viewing directly from the Sites, other than for interpretation and display in a web browser; (c) copy, imitate, display, reproduce, distribute, publish, download, display, perform, publish or transmit any Content on the Sites (including any marks) in any form or by any means, including, but not limited to, electronic, mechanical, photocopying, recording or otherwise; or (d) use any data mining, bots, spiders, automated tools or similar data gathering and extraction methods on the content of the Sites or collect any information from the Sites or any other user of the Sites.

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VII. Accounts, Forms, Registration and Passwords

 

You represent and warrant that the information you provide when creating a Proverb account on any Site and at any other time will be true, accurate, current and complete.

 

To facilitate future purchases on the Sites, you may choose to create an account by providing an email address and password. Please note that you may choose to use the Site and make purchases without creating an account. If you create an account, your account is personal to you and you may not share your account information or grant access to your account to any third party. Since you will be responsible for all activities that occur under your access credentials, you agree to use reasonable efforts to prevent unauthorized access to or use of the Sites and to maintain the confidentiality of your username and password and any device you use to access the Sites.

You agree to immediately notify us of any breach of the confidentiality of your login information.

 

If you have any reason to believe that your account information has been compromised or that a third party has gained access to your account, you agree to immediately notify Casper by email at contact@andazi.co.uk You will be solely responsible for any damages incurred by Casper and others due to any unauthorized use of your account.

 

VIII. Taxes and Payments; Transportation; Home Installation -; Third Party Seller Purchases

 

Prices. The price of Products available for purchase through any Site will be displayed to you on that Site. The price of Products available for purchase through any Andazi Store will be displayed next to or beside the Product. In each case, the prices displayed do not include taxes. Product prices may be displayed in U.S. dollars or local currency, depending on where you purchase the Products. We will notify you of any applicable taxes prior to placing an order. There are no taxes on the delivery of Products unless otherwise stated. 

 

Payments. The Sites and Andazi Stores currently use third parties to process payments. Our third-party payment processors accept payments from various credit cards, including Visa, MasterCard, American Express and Discover, as detailed on the applicable payment screen. You may also finance the purchase of products in installments from financial institutions in Georgia.

 

In-Home Delivery. For in-home delivery and mattress unpacking, the customer or an adult must be present at the designated time and location at the delivery address. If an adult is not present at the time of delivery, Casper reserves the right to leave the package with a secure receiving agency (e.g., doorman, concierge, or building package center). All mattresses removed by Andazi in-home delivery must be in a sanitary condition.

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Third-party vendor purchases. Andazi may offer certain products through third parties.

Sellers. Andazi does not control the third-party seller and your order, purchase, receipt or use of

Any products provided by any third-party seller are a transaction solely between you and them.

Third-party vendor. Each third-party vendor may have its own terms, guidelines, or policies.

Independent of these Terms and Conditions, and you are solely responsible for reviewing and complying with any

Such terms, conditions, or policies. All access to and use of any site controlled by a third-party vendor

or retail locations operated by a third-party vendor are at your own risk.

 

IX. Gift and offer codes; Referral program

 

From time to time, Andazi may offer eligible customers “gift codes” or “offer codes” through various promotional activities and communications (collectively referred to herein as “Offer Codes”) that may be redeemed for purchases on any Site or across any Site. The Andazi Store is available while supplies last, and is subject to certain product exclusions or other restrictions that may be determined and communicated by Andazi in its sole discretion. Only valid offer codes provided or promoted by Andazi will be accepted at the time of ordering. Codes provided or promoted by third parties not authorized by Andazi (including unauthorized third-party websites) will not be considered valid. Codes provided or promoted by third-party sellers are not valid for use

Sites or in any Casper store and are subject to the terms and conditions set forth by the third party. Each offer code promoted by Andazi is non-transferable and is valid for one-time use on a single item (or items) as determined by Andazi. Offer codes cannot be combined, are valid only on full-price items unless otherwise specified, and cannot be used on any item marked as “Final Sale” unless otherwise specified.

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XI. Refunds and Returns; Cancellations

 

Cancellations. You may cancel an order placed on the Sites or the Andazi Store at any time prior to shipment.

 

Returns. Subject to the exceptions set out below, you may return any product purchased from the Sites or the Andazi Store during the applicable product trial period, each “trial period” commencing upon your receipt of such product (each, a “Trial Period”), provided that the product you are returning is located in Georgia, after the 30-night adjustment period (if the product is an Andazi mattress) and subject to the terms and conditions set out below. You can find a summary of our trial period policy here. You can also learn more about the 30-night adjustment period here. Any refund will be made in the form of the original payment. If we are unable to refund the original payment (for example, if the credit card you used to make the purchase has been canceled or closed), you will be issued a check. If you purchased a product from the Sites or the Andazi Store using an offer code or gift code, the value of any offer code will not be refunded or refundable if any or all of the product is returned. Please note that we do not refund shipping costs or taxes.

 

Trial Period Exclusions. Any product that (a) is marked as “Final Sale” or “Clearance,” (b) is being sold through Andazi Rest Stop, or (c) is purchased as part of a “bundled” product offering (each such offering, a “Bundle”), to the extent not included in the entire package, may not be returned or exchanged, except in the event of a defect as defined in the applicable product warranty, or unless otherwise stated. For more information, see here.

 

Return Procedure. Return shipping is free, provided you are returning the product from Georgia. Refunds will be issued in the form of the original payment. Please follow the instructions below to return your product.

 

Mattress: If you would like to return your Casper mattress, we will be happy to arrange a return after the 30-night adjustment period, provided the mattress is within the applicable trial period for the product, please email Andazi at contact@andazi.co.uk to arrange a return.
Bed Frames and Other Furniture: If you would like to return a bed frame or any other furniture purchased during the product trial period, please email Casper at contact@andazi.co.uk to arrange a return. If you purchased an Andazi bed frame or other furniture purchase with an Andazi mattress, including it as part of a package, the applicable trial period will be the same as the Andazi mattress trial period.
Other Products: If you would like to return any other product during the applicable product trial period, please refer to your order confirmation email, click on your order number and select the item you wish to return. Please follow the instructions and confirm the return. Once confirmed, you will receive an email containing a free UPS shipping label to apply to the box, as well as a return receipt. Please place the product you wish to return, along with the return receipt, in the box, attach the shipping label to the outside of the box and drop the box off at your nearest UPS location. All returns must be received by UPS before the end of the applicable product trial period.
  Return Policy. The following terms and conditions also apply to product returns:

You may return your Proverb item for a full refund within 30 days of delivery or 30 days of in-store purchase, provided the item is unused and in its original packaging and condition.
Products cannot be returned outside the United States or Canada.
Customers may return a maximum of two (2) of each specific product per original order, with a verified customer name or shipping address (i.e., please try the product first - we'll be happy to send you more later!)
If even one type of a specific product is returned from the original order, that customer or shipping address will not be eligible for an additional trial period on subsequent orders of that specific product (e.g., if you return a Casper pillow, you will not be eligible for the corresponding trial period on future orders of a Casper pillow).
For bundles, (i) the entire bundle may be returned and (ii) the longest trial period applicable to any product included in that bundle will be the applicable trial period for the entire bundle.
  

Title. Risk of loss and title to products purchased from Proverb shall pass to you upon delivery of such products (by Casper or our manufacturer) to the carrier. You are responsible for filing any claims with the carriers for damaged or lost shipments.

 

Third-Party Seller Returns and Refunds. Notwithstanding anything contained in these Terms, including this Section XI, any return of any Product