Terms and Conditions

LLC Andazi (ID 400232164)

1. Purpose
Effective Date: May 20, 2024

This Privacy Policy describes our data practices regarding your personal information, including what types of information we collect, how we collect, use, disclose, and store this information, and how you can make choices about this information. "Personal information" means any information that relates to you or can reasonably be linked to you.

This Privacy Policy applies to andazi.ge and all other websites, applications, products, services, and other offerings (collectively, "Service" or "Services") owned and controlled by Andazi Ltd. and our affiliates and subsidiaries ("Andazi", "we", "our") that link to this Privacy Policy or to offline locations that make this Privacy Policy available to you. It does not apply to information collected by third parties or information collected in the context of your employment with us.

Your use of the Services is also governed by our Terms and Conditions.

2. Types of Personal Information We Collect and How We Collect It
When you use the Services, you may be asked to provide personal information, such as when registering an account, making a purchase, signing up for our newsletters, participating in a promotion, responding to our surveys, contacting support, or applying for a job. The categories of personal information we collect include:

2.1 Information Provided by You Through the Services

Contact identifiers, including your name, email address, postal address, and phone number.

Characteristics or demographics, such as your age and gender.

Commercial or transaction information, including records of products or services you have purchased, obtained, or considered.

Account credentials, including your username, password, password hints, and other information for authentication or account access.

Payment information, including your payment instrument number (such as a credit or debit card number), expiration date, and security code, as required to process your payments. This information is processed by our payment processors. We do not have access to your payment instrument number.

User-generated content, including the content of any messages you send to us (such as feedback, questions, or survey responses) or publicly post on the Services (such as in a product review or blog comments).

Contact identifiers related to other users. If you choose to use our referral service to tell a friend about Andazi, we may collect your friend's personal information, such as their email address. We will automatically send your friend a one-time email inviting them to purchase an Andazi product. We store your friend's information for the purpose of sending this one-time email and tracking the success of our referral program. Do not provide information about other users unless you have their express consent.

Professional, employment, or education-related information, including your employment and work history, records, writing samples, references, and other information necessary to consider you for a job.

Please do not provide us with information that we do not request.

2.2 Information Collected When You Visit Our Stores

We collect information about you when you visit our stores in person. For example, we install security cameras for video recording purposes. In some stores, we install video cameras with software that allows us to count the number of customers who enter our stores and track their physical movements within our stores. The software is not involved in facial scanning, does not determine a customer's age, ethnicity, or gender, or otherwise uses information for the purpose of identifying a specific individual.

2.3 Information Collected from Your Device or Browser

When you use the Services, we and third parties we work with automatically collect information from your browser or device. The categories of information we automatically collect include:

Device identifiers, including your device's IP address.
Device information, including your device's operating software and browser (e.g., type, version, and configuration), internet service provider, and regional and language settings.
Internet activity, including information about your browsing history and interactions, such as the features you use, the pages you visit, the content you view, the purchases you make or consider, and the time of day you browse our website.
Inaccurate location data, such as location derived from an IP address or data indicating a city or postal code level.

This information is automatically collected through Cookies technologies embedded in our Service, as described below:

Cookies. Cookies are small text files placed on your browser when you visit a website, open or click an email, or interact with an advertisement. Our Service uses session cookies (which expire when you close your browser) and persistent cookies (which expire on a set expiration date or when you manually delete them). We combine both first-party cookies and third-party cookies (when cookies are served by third parties we work with). We use cookies for various purposes, including operating our website, personalizing your browsing experience, preventing fraud and for security, performing measurement and analytics, and providing advertising (including targeted advertising).
Pixels. Pixels (also known as web beacons) are code embedded within
There are different types of pixels, including image pixels (which are one-pixel transparent images) and JavaScript pixels (which contain JavaScript code). Pixels are often associated with cookies and used for similar purposes. When you access a service that contains a pixel, the pixel may allow us to set or read cookies in your browser, or collect other information about your browser or device.
Application Technologies.
Application technologies are technologies included in our non-browser-based applications, such as cookies, and cannot be controlled by browser settings. For example, our applications may contain software development kits, which are code released by third parties that provide certain functionality. Application technologies are used for similar purposes as cookies and pixels and may allow us or third parties to collect information from your browser or device.
For details on your choices regarding cookies and other technologies, see "Your Privacy Choices" below.

2.4 Information Collected When You Use Glow

When you use our Glow light and accompanying application, we collect information about how you use Glow, such as when you turn it on, off, or change the brightness setting. Your device type.

2.5 Information Collected from Other Sources

We also collect information from other sources. The categories of sources from which we collect information include:

Business partners that offer co-branded services, sell or distribute our products, or engage in joint marketing or promotional activities.

Third-party vendors and affiliated parties with whom we work regarding analytics, advertising, security, and fraud prevention services.

Social media platforms with which you interact. For example, when you "like," "follow," or otherwise engage with our content on social media (such as our brand page or direct messaging feature), we may collect information such as your contact identifiers and any comments you provide. If you publicly refer to our service on social media (for example, by using a hashtag associated with us in a tweet or post), we may use your reference to our service or related to it.

Data providers, such as licensors of private and public databases.

Public sources.

2.6. Information We Derive

We derive new personal information from other information, including to generate personal information about your probable preferences or other characteristics.

2.7 Sensitive Information

To the extent that any category of information we collect is considered sensitive personal information under applicable law, we only process such information for the limited purposes permitted by applicable law. We do not sell or use sensitive categories of personal information for targeted advertising or to infer characteristics about you.

3. How We Use Your Information

We collect and use personal information in accordance with the practices described in this Privacy Policy, including in the following ways:

Providing Services. We use information to provide you with the Services, including for service operation, creating and maintaining your account, and providing support.

Personalizing Your Experience. We use information to personalize your experience and show you content that may be of interest to you.

Communications. We use information to communicate with you about updates, security alerts, changes to policies, and other transactional notices. We also use information to personalize and deliver marketing communications to you. Communication may be by email, where you express consent, or text messages.

Analytics. We use information to understand trends, usage, and activities, for example, through surveys you respond to and technologies we integrate into the Service (such as Google Analytics). We also use information for research and development purposes, including to improve our services and make business and marketing decisions.

Advertising. We partner with agencies, advertising networks, technology providers, and other third parties to place advertisements for our products and services on other websites and services. For example, we place advertisements through Google and Facebook, which you may see on their platforms, as well as on other websites and services. As part of this process, we integrate technologies into our own service, as well as into our advertisements displayed on other websites and services. Some of these technologies may track your activities over time and across unaffiliated services and obtain or infer information about you based on your preferences and interests for the purpose of showing you relevant advertisements ("Targeted Advertising"). We also use audience matching services (which is a type of targeted advertising) to reach people who have visited our service or are identified in one or more of our databases ("Matched Advertising"). This is done by providing third parties with a list of hashed email addresses or by embedding a third-party pixel into our own service, and the third party matches agreements between our data and their data. For example, we integrate the Facebook pixel into our service and may disclose your hashed email address to Facebook as part of our use of Facebook Custom Audiences.

Promotions. When you voluntarily enter a promotion, we use information as specified in the official rules governing the promotion, as well as for administrative purposes and as required by law. By entering a promotion, you agree to the official rules governing that promotion, except where prohibited by applicable law. We, the sponsor, and affiliated parties, may use your name, voice, and/or likeness in promotional or marketing materials.

Security and Enforcement. We use information to prevent, detect, investigate, and resolve fraud, policy or terms violations, threats, or harm.

Recruitment. We use information to make recruitment decisions and in anticipation of an employment contract.

At Your Direction or With Your Consent. We use information for additional purposes where you instruct us to use it in a certain way or with your consent.

Sometimes we aggregate or de-identify information so that it is no longer considered personal information. We may use non-personal information for any purpose, to the extent permitted by applicable law. For details on your choices regarding the use of your information, see "Your Privacy Choices" below.

4. How We Share Your Information

Andazi may disclose your information in the following ways:

Service providers. Many third parties we work with are service providers who collect and process information on our behalf. Service providers perform services for us, such as payment processing, data analytics, marketing and advertising, website hosting, and technical support. To the extent required by law, we contractually prohibit our service providers from processing information they collect on our behalf for purposes other than performing the services, although we may allow them to use non-personal information to the extent permitted by applicable law.
Third-party vendors and affiliated parties. Some third parties we work with act as our service providers in some contexts, but in other contexts independently control the processing of your information. For example, we disclose information to advertising networks, technology providers, and other third parties that facilitate the provision of targeted advertising, but who can also use the information for their own purposes. For these third parties, we encourage you to review and understand their policies and terms of use.
Business partners. We disclose information to our business partners in connection with offering co-branded services, selling or distributing our products, or engaging in joint marketing or promotional activities.
Affiliates. We disclose information to our affiliates and related parties associated with the services, who act as our service providers, subject to this Privacy Policy or use the information in accordance with their own privacy policies.
Public. We disclose information that you post, such as information in your profile or that you post on public forums. Please consider carefully before making information public, as you are solely responsible for any information you disclose. Once information is published, you may not be able to edit or delete such information, in accordance with applicable law.
For security and enforcement. We disclose information to comply with the law or other legal processes, as necessary in response to lawful requests from public authorities, including to meet national security or law enforcement requirements. We also disclose information to protect our rights, property, life, health, safety, and security, or those of the service or anyone else.
Recipients at your direction or with your consent. We disclose information when you request it and express consent to the disclosure of information.
We aggregate or de-identify information so that it is no longer considered personal information. We may disclose non-personal information for any purpose, to the extent permitted by applicable law. For details on your choices regarding the disclosure of your information, see "Your Privacy Choices" below.

5. Third Parties

We may provide or offer parts of our Service through websites and services controlled by third parties. Additionally, we may integrate technologies, including those listed in the "How We Collect Information" section above, that are controlled by third parties. Except where third parties act as our service providers, they, and not we, control the purposes and means of processing any information collected from you, and you should contact them directly to address any concerns regarding their processing. Third-party data practices are subject to their own policies, including what information they collect, your choices, and whether they store information in Georgia or elsewhere. We encourage you to review and understand their privacy policies and terms of use.

6. Data Security

We implement and maintain reasonable administrative, physical, and technical security safeguards to protect information about you from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. Nevertheless, transmission over the Internet is not completely secure, and we cannot guarantee the security of information about you.

If you wish for your account to be unknown to our website and have an account with us, you can delete your account through your account settings. We will address your request in accordance with our data retention practices.

7. Information Retention

We retain information for as long as reasonably necessary for the purpose for which it was collected, and as necessary to comply with our legal obligations, resolve disputes, prevent fraud, and enforce our agreements.

8. Children

The Service is not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe that we have collected personal information from children, please contact us as set forth in the "Contact Us" section. We will delete personal information accordingly.

9. Changes to Our Privacy Policy

We reserve the right to revise and republish this Privacy Policy at any time. Any changes will become effective immediately upon publication of the revised Privacy Policy. Your continued use of our services indicates your agreement to the published Privacy Policy. If the changes are material, we may provide you with additional notice to your email address.

10. Financial Settlement and Refund Policy

These terms and conditions ("Terms") apply to the Andazi website ("Andazi," "we," "our") located at www.andazi.ge and all related websites. The sites collectively, to retail locations operated by Andazi ("Andazi Store") and to any product (as defined below) offered on the sites, in any Andazi store, or by any bona fide third-party retailer, online or e-commerce platform, or other third-party channel (each, a "Third-Party Seller"). Please read these Terms carefully. By accessing or otherwise using our sites, or by ordering, purchasing, receiving, or using any products or services offered by Andazi, you agree to these Terms, as well as any other terms, guidelines, or rules applicable to any part of the Sites or the Andazi Store, without limitation or qualification. If you do not agree to these Terms, you may not use the Services or order, purchase, receive, or use the products. If you have any questions about the Terms, please contact us at contact@Andazi.co.uk

These Terms stipulate that all disputes between you and Andazi concerning these Terms, the use or access of the Services, and/or the ordering, purchase, receipt, or use of products will be resolved under Georgian law.

I. Confidentiality

We have adopted a Privacy Policy, which you should refer to to fully understand how we collect and use your information. The Privacy Policy is hereby incorporated into these Terms by reference.

II. Electronic Communication

When you visit any of the Sites, or send us emails, you are communicating with us electronically. By doing so, you consent to receive communications from us electronically. We will communicate with you by email or by posting notices on any of the Sites. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

III. Authority

None of our sites or any part of our sites are directed to individuals under the age of 13. If you are under 13, do not use or access any of the sites.

If you are using the Site on behalf of a company, entity, or organization (collectively, an "Organization"), then you represent and warrant that you (a) are an authorized representative of that Organization; (b) have the authority to bind that Organization to these Terms; and (c) agree to be bound by these Terms on behalf of that Organization.

IV. Copyright

Unless otherwise noted, all text content included on any Andazi site, presented in any Andazi Store, or on any product, including images, illustrations, designs, icons, photos, video clips, and written and other materials (collectively, "Andazi Content") is the property of Andazi, Andazi's licensors, partners, or affiliates and is protected by Georgian and international copyright laws. The compilation of each site is the exclusive property of Andazi and is protected by Georgian and international intellectual property laws. Any unauthorized use of any Andazi Content on any site is strictly prohibited and may violate copyright and trademark laws, and/or privacy, publicity, and/or communication regulations and statutes. You may only use the materials or content on the site based on our prior written and express authorization. To obtain permission to use materials or content on the sites, please contact us at contact@andazi.co.uk

V. Trademarks

All trademarks, service marks, and trade names (collectively, the "Marks") appearing on any site, in any Andazi Store, or on any product, are owned by Andazi and registered by Sakpatenti. You may not display or reproduce the Marks in any form without Andazi's prior written consent, nor may you remove or otherwise alter any trademark notices from any content offered or received through the sites.

VI. Limited License and Access to Sites

We grant you a limited right to use the sites for personal use only. Accordingly, this right does not authorize you to do the following: (a) resell or make any commercial use of the sites or any content on the sites; (b) modify, adapt, translate, reverse engineer, decompile, disassemble, or convert to a human-readable form any content on the sites that is not intended to be read in this way, including using HTML or other code directly viewable from the sites, except for interpretation and display in a web browser; (c) copy, imitate, mirror, reproduce, distribute, publish, download, display, perform, post, or transmit any content on the sites (including any marks) in any form or by any means.

VII. Accounts, Forms, Registration, and Passwords

You represent and warrant that the information you provide to Andazi when creating an account on any site and at any other time will be true, accurate, current, and complete.

To facilitate current and future purchases on the sites, you can choose to create an account by providing an email address and password. Please note that you can choose to use the site and make purchases without creating an account. If you create an account, your account is personal to you, and you may not share your account information or grant access to your account to any third party. As you will be responsible for all activity that occurs under your access credentials, you agree to use reasonable efforts to prevent unauthorized access to or use of the sites and to maintain the confidentiality of your username and password and any device you use to access the sites.

You agree to notify us immediately of any breach of the confidentiality of your login information.

If you have any reason to believe that your account information has been compromised or that a third party has gained access to your account, you agree to immediately notify Andazi by email at contact@andazi.co.uk You will be solely responsible for any damages incurred by Andazi and others due to any unauthorized use of your account.

VIII. Fees and Payments; Shipping; Home Delivery; Third-Party Seller Purchases

Prices. The price of products available for purchase through any site will be displayed to you on that site. The price of products available for purchase through any Andazi Store will be displayed next to or near the product. Product prices may be displayed in local currency, depending on where you purchase the products. You will be notified of any applicable taxes before placing an order.

11. Payments.

The Sites and Andazi Stores currently use third parties to process payments. Our third-party payment operators accept payments via various credit cards, including Visa, MasterCard, American Express, and others, as detailed on the applicable payment screen. You can also finance product purchases through installment plans from Georgian financial institutions.

12. Home Delivery.

For home delivery and mattress unpacking, the client or an adult must be present at the designated time and delivery address. If no adult is present at the time of delivery, Andazi reserves the right to leave the package with a secure receiving authority (e.g., doorman, concierge, or building package center).

Purchases from a Third-Party Seller.

Andazi may offer certain products through third-party sales.

Andazi does not control the third-party seller and your order, purchase, receipt, or use.

Any product provided by any third-party seller is a transaction solely between you and them (the third party).

Each third-party seller may have its own terms, guidelines, or rules, for which Andazi is not responsible.

13. Refunds and Returns; Cancellations

Cancellations. You can cancel an order placed on the Sites or in an Andazi Store at any time before the product is shipped. If the product has been shipped to the customer's address, the order cannot be canceled.

If we are unable to refund the original payment method (for example, if the credit card used for the purchase has been canceled or closed), you will be refunded in cash. If you purchased a product from the Sites or an Andazi Store using an offer code or gift code, the value of any offer code is non-refundable. In the event that Andazi cannot recover additional value-added tax, this portion of the amount will not be refunded. Please note that we do not refund shipping costs or taxes.

Registration

To purchase products on the Andazi website (andazi.ge), registration on the website is required, which necessitates filling out a registration form with the following data:

. Name

. Address

. Email

. System login password

Users can register on the website during the product purchase process and also before purchasing.

Registration/authorization before purchase occurs after the user selects "Log In" from the website's main menu.

. Social networks

. Google

. Email

The user confirms and guarantees that:

. The information provided by them is complete and accurate;

. They are over 18 years of age, a legal adult with full legal capacity;

. They will not use identifying information of another person for the purpose of registering on the Andazi website;

. They will not use a name that may be derogatory or offensive to any other person;

. They will not use the website for the purpose of disseminating false information;

. They will not use the website for the purpose of impersonating another company, company employee, or any other person;

. They will not infringe on the rights of another person, with illegal and harmful actions;

. They will not use a device, program whose purpose is to obtain information from the website or/and interfere with normal functioning;

. They will respect copyright and related rights, will not engage in unauthorized use, processing, and publication of information existing on Andazi: logo, pictogram, image, graphics, illustration, patent, trademarks, design, and any other type of intellectual property, without the prior written consent of Andazi;

. They will not use another user's account;

. They will not attempt to gain access to another user's authorization information;

. They will not engage in any action that would jeopardize the smooth functioning of Andazi;

. They will not engage in any action prohibited by applicable law, this agreement, and Andazi's privacy protection policy.

Ordering and purchasing products by the user

After the user selects a product and places it in the virtual cart, in the case of a new user, the following information will need to be provided: email address, name, mobile number, and the address where they wish to receive the purchase.

For payment of Andazi products, the user will be redirected to the payment page. Before making a payment, the user is obliged to verify the address and contact information provided by them, in order to ensure uninterrupted delivery of the purchased products. The user is responsible for any delays in product delivery due to incorrect/incomplete address or/and contact information.

The user will be able to verify information about their purchased product on their personal page.

Andazi reserves the right to refuse or cancel a user's order in case of suspicion of fraud, unauthorized, or illegal transactions.

Upon payment for the product by the user, ownership of the purchased item fully transfers to the user.

14. Disclaimer

We do not represent or warrant the truthfulness, accuracy, or reliability of any content published by third parties. You agree that any reliance on materials published by third-party service providers will be at your own risk. By using the sites, you agree to the risk that you may be exposed to content that is inappropriate or otherwise unsuitable. We may change, suspend, or discontinue any content on the sites at any time, including hours of operation or the availability of text on the sites or any other feature, without warning or liability.

User Disputes. We are not responsible for any disputes or disagreements between you and any third party with whom you interact using the sites. You assume all risks associated with interacting with third parties. You must resolve disputes directly with the third party. To the extent permitted by law, you release Andazi from all claims, demands, and damages arising from disputes between third-party sites and users. You should also not involve us in such disputes. Use caution and common sense when using third-party sites.

Accuracy of Content. We make no representation regarding the accuracy, reliability, completeness, or timeliness of any content on any site. Similarly, we make no representation regarding the accuracy, reliability, completeness, or timeliness of any data from a third-party service provider, or the quality and nature of third-party products and services received through the sites. Use the sites at your own risk.

We make no promises and, beyond legally permitted processes, disclaim all responsibility for specific outcomes from using the sites.

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15. Dispute Resolution

Generally. You and Andazi agree that any dispute arising from or in any way related to these Terms, your use of the sites or services, or the purchase, receipt, ordering, or use of any product will be resolved by binding arbitration or judicial action. Arbitration is less formal than a lawsuit in court. Arbitration uses a neutral arbitrator instead of a judge or jury, may allow for more limited discovery than in court, and may be subject to very limited review by courts. Arbitrators can award the same damages and relief that a court can. This agreement to arbitrate disputes covers all claims arising from or in any way related to these Terms, your use of the sites, services, or the purchase, receipt, ordering, or use of any product. Any dispute between you and Andazi will be governed by Georgian legislation.

Enforceability. If the section titled "No Class Action" is found to be unenforceable, or if the entirety of this Section XVII is found to be unenforceable, then the entirety of Section XVII will be null and void, and in that case the parties agree that the exclusive jurisdiction and venue described immediately below will govern any action arising from or related to these Terms, or your access to or use of the sites, any Andazi Store, services, or the purchase, receipt, ordering, or use of products.

Choice of Law; Venue. These Terms will be governed by and construed in accordance with the laws of Georgia, excluding its conflict of law principles. If an action or proceeding is permitted under these Terms, then you and Andazi agree to submit to the jurisdiction of Georgia.

Termination

Notwithstanding any of these Terms, we reserve the right, without notice or liability, and in our sole discretion, to terminate your license to use the sites and to block or prevent future access and use of any site or Andazi Store for any reason or no reason. In the event of termination, these Terms will remain in effect.

We reserve the right to update and revise these Terms at any time.

From time to time, we will review these Terms to ensure they comply with applicable law. Accordingly, we reserve the right to update and revise these Terms at any time. You will know whether these Terms have been revised since your last visit to the website by referring to the "Effective Date of Current Policy" at the top of this page; however, provided that we will endeavor to provide you with advance notice of any material changes that apply to you. Your use of or access to the Services signifies your acceptance of these Terms.

Waiver

The failure of either party to exercise, in whole or in part, any right or to waive any breach of these Terms by the other party will not prevent that party from later exercising that right or be deemed a waiver by that party of any subsequent breach by the other party of the same or any other term of these Terms.

Severability

If any provision of these Terms is held to be invalid, void, or for any reason unenforceable, that term will be severed and will not affect the validity and enforceability of the remaining terms or conditions. Nothing in these Terms will affect any non-waivable statutory rights that apply to you.

Entire Agreement

Except as expressly stated above, these Terms (including any documents or conditions expressly incorporated into these Terms) constitute the entire agreement between you and Andazi regarding the Services and/or the purchase, receipt, ordering, or use of products, and supersede all prior or contemporaneous communications and proposals, whether electronic, oral, or written, regarding the Services and/or the purchase, receipt, ordering, or use of products. A printed version of these Terms and of any notice given in electronic form will be admissible in judicial or administrative proceedings based upon or relating to these Terms to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. Any rights not expressly granted herein are reserved.

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